This Privacy Policy explains how jalaku168 collects, uses, stores, and protects your personal data when you access and use our online casino and sports betting platform. We are committed to handling your information responsibly and transparently.
Last updated: 1 January 2026 | Applies to all jalaku168 registered members and website visitors
jalaku168 ("we", "us", "our", "the Platform") is an internationally licensed online casino and sports betting operator serving registered members, including those accessing the Platform from Malaysia. We are committed to protecting the privacy and personal data of all users who interact with our services at jalaku168.cam.
This Privacy Policy ("Policy") describes what personal data we collect from you, why we collect it, how we use and store it, with whom we may share it, and what rights you have in relation to that data. It applies to all users who register an Account, visit our website, interact with our customer support team, or use any feature of the jalaku168 Platform.
By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an Account or use the Platform.
For the purposes of this Privacy Policy, the following definitions apply:
jalaku168 collects the categories of personal data described in the table below. The data collected varies depending on whether you are a registered Member, a KYC-verified Member, or simply a visitor browsing the Platform.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, NRIC or passport number | Account registration and KYC verification |
| Contact Data | Email address, mobile number, residential address | Account registration and profile updates |
| Financial Data | Bank account details, e-wallet identifiers, deposit and withdrawal transaction records | Payment processing and KYC verification |
| Account Data | Username, encrypted password, account preferences, VIP tier, bonus history | Account creation and ongoing usage |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game session records, wagering activity | During gameplay and financial transactions |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatically on Platform access |
| Usage Data | Pages visited, features accessed, game titles played, session duration, click patterns | Automatically during Platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact our support team |
| Document Data | Identity document images, proof of address documents, payment verification documents | During KYC verification process |
The majority of personal data we hold about you is provided directly by you when you: register an Account; complete the KYC verification process by submitting identity documents; make a deposit or request a withdrawal via one of our Malaysian payment channels (such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong); contact our support team via live chat or email; or update your Account profile.
When you visit the Platform, certain technical and usage data is collected automatically through cookies, server logs, and analytics tools. This includes your IP address, device identifiers, browser details, and a record of the pages and features you access. This data is used primarily to maintain Platform security, measure performance, and improve the user experience.
We may receive personal data from third-party service providers in specific circumstances, including: identity verification and KYC providers who validate document authenticity; payment processors who confirm transaction status and flag potentially fraudulent activity; fraud prevention and AML screening services; and our international licensing authority where required for regulatory compliance.
We process your personal data only for specific, documented purposes. The following table sets out the primary purposes for which jalaku168 processes personal data:
| Purpose | Data Categories Used |
|---|---|
| Account creation, verification, and management | Identity, Contact, Account, Document Data |
| Processing deposits and withdrawals in MYR | Identity, Financial, Transaction Data |
| KYC and anti-money laundering (AML) compliance | Identity, Financial, Document, Communications Data |
| Providing customer support and resolving disputes | Identity, Account, Communications, Transaction Data |
| Fraud prevention and Platform security | Technical, Usage, Financial, Identity Data |
| Responsible gambling monitoring and interventions | Transaction, Account, Usage Data |
| Platform performance, testing, and improvement | Technical, Usage Data |
| Sending account notifications and service communications | Contact, Account Data |
| Regulatory reporting to our licensing authority | Identity, Financial, Transaction Data |
| Promotional communications (where consent given) | Contact, Account, Usage Data |
jalaku168 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
jalaku168 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We share personal data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.
We engage carefully selected third-party service providers who process data on our behalf under contractual Data Processing Agreements. These include: KYC and identity verification providers; payment processors operating Malaysian payment rails (including those supporting Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong); cloud infrastructure and hosting providers; fraud detection and AML screening services; customer support platform providers; and game and software providers.
We are required to share certain data with our international licensing authority as a condition of our operating licence. This may include account activity, wagering records, financial transaction data, and KYC documentation. We may also be required to disclose data to relevant law enforcement authorities where compelled by a valid legal order.
In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will endeavour to provide you with reasonable notice before any such transfer takes effect.
We will not share your personal data with any other third party except with your prior explicit consent.
jalaku168 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or licensing retention requirements. The following general retention periods apply:
Where retention is no longer required for any lawful purpose, we will securely delete or anonymise your personal data in accordance with our data deletion procedures.
The jalaku168 Platform uses cookies and similar tracking technologies to support essential functionality, measure performance, and improve your experience. Cookies are small text files stored on your device when you visit the Platform.
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, load balancing | No — required for Platform operation |
| Functional | Language preferences, saved account settings, lobby layout preferences | No — supports your stated preferences |
| Analytics | Page view counts, session duration, feature usage patterns, error tracking | Yes — can be declined |
| Marketing | Tracking promotional campaign sources, affiliate attribution | Yes — can be declined |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Note that disabling strictly necessary cookies may prevent certain Platform features from functioning correctly. For Malaysian users accessing the Platform via mobile browsers, cookie management settings are typically available under your browser's privacy or site settings menu.
jalaku168 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:
Subject to applicable data protection laws and our licensing obligations, you have the following rights in relation to your personal data held by jalaku168. To exercise any of these rights, please contact us at the details provided in Section 16.
You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within thirty (30) calendar days of receipt. The first copy is provided at no charge; further copies may be subject to a reasonable administrative fee.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many account details directly through your Account profile. For corrections requiring document verification, please contact support.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal basis for continued retention applies. Note that our AML and gaming licence obligations require us to retain certain categories of data — particularly identity, financial, and transaction records — for a mandatory period after Account closure. We cannot delete data that we are legally required to retain.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of disputed data is being verified, or while we assess an objection to processing based on legitimate interests.
You have the right to object to processing carried out on the basis of our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You may also object to processing for direct marketing purposes at any time, with immediate effect.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. We will respond to portability requests within thirty (30) calendar days.
Where processing is based on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting our support team or updating your Account communication preferences. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.
To exercise any of the rights listed above, please contact us at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any rights request to protect your data from unauthorised access.
The jalaku168 Platform is strictly for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an Account, use any Platform feature, or provide any personal data to jalaku168.
Where we discover that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. Any winnings accumulated by an underage Account will be forfeited. If you believe a person under the age of 21 has registered on jalaku168, please contact us immediately at [email protected].
As an internationally licensed online gaming operator, jalaku168 may store and process your personal data in jurisdictions outside Malaysia. This may include data centres, cloud infrastructure providers, and third-party service providers located in countries that may not have data protection laws equivalent in scope to Malaysian law.
Where such international transfers occur, we implement appropriate safeguards to ensure that your data continues to receive an adequate level of protection, including contractual data processing agreements incorporating standard data protection obligations between jalaku168 and its data processors.
By registering an Account and using the Platform, you acknowledge and consent to the transfer of your personal data to international locations as described in this section, subject always to the protections described in this Privacy Policy.
The jalaku168 Platform integrates third-party game content from certified game providers and may contain references to external resources. These third-party services operate under their own privacy policies, which are independent of this Policy.
jalaku168 is not responsible for the privacy practices of any third-party game studio, payment processor, or external service provider. We encourage you to review the privacy policies of any third-party services you interact with. Our selection of third-party partners is governed by due diligence requirements, but we cannot guarantee the data handling practices of those parties beyond the contractual obligations we place on them.
jalaku168 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made to this Policy, we will notify registered Members via the email address on file or by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date displayed at the top of this page always reflects the most recent version of the Policy. We encourage you to review this page periodically. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jalaku168, please contact us through the following channels:
Privacy Enquiries
[email protected]
Subject: "Privacy Policy Enquiry"
Live Chat Support
Available 24/7 via the Platform
Response time: under 2 minutes
We will acknowledge all Privacy-related requests within five (5) business days and provide a substantive response within thirty (30) calendar days, or notify you if additional time is required.
These cards summarise the core privacy commitments jalaku168 makes to every member. They complement — but do not replace — the full Policy text above.
Every connection to jalaku168 is protected by SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard protocols. Your account and payment data is never transmitted in plain text.
jalaku168 does not sell or rent your personal data to third parties for marketing purposes — ever. We share data only with service providers bound by contractual data protection obligations.
You have the right to access, correct, delete, restrict, and port your personal data. Submit a request to [email protected] and we will respond within 30 calendar days.
We collect only what is necessary for account management, payment processing, KYC compliance, and Platform security. We do not collect data for purposes beyond those stated in this Policy.
Our data handling practices are governed by the requirements of our international gaming licence. KYC, AML, and responsible gambling data obligations are embedded into our operations.
We will notify you of material changes to this Privacy Policy before they take effect. Our support team is available 24/7 to answer any privacy-related questions you may have.
Our support team is available around the clock to answer any questions about how jalaku168 handles your personal data. You can also review our Terms & Conditions or visit the FAQ for further information.
For players aged 21 and above only. Please gamble responsibly.